When We Get It Wrong
Mistakes happen, even with care. When they do, we would rather fix them openly and quickly than leave readers with the wrong impression. This page explains how.
Reporting an error
Email desk@crashsurvivorsnetwork.org with the title or web address of the article, the part you think is wrong and, if possible, where you found the correct information. You do not need to be an expert. Some of the most useful reports come from readers who simply found a sentence confusing.
What we do next
- We acknowledge your message, usually within a week.
- We review the article against current guidance and the information you sent.
- If a change is needed, we update the page as soon as we reasonably can.
- We let you know the outcome, even if we decide no change is needed, and explain why.
Types of change
Small fixes, such as spelling, broken links or clearer wording that does not change the meaning, are made quietly.
Corrections to facts, safety information or anything that could affect a reader's decisions are made promptly and noted briefly at the end of the article, with the month the change was made.
Updates happen when guidance or rules change rather than because we got something wrong. We revise the article and, where helpful, mention that it has been updated.
Safety first
If a report suggests that an article could lead someone to harm themselves, for example by delaying medical care, we treat it as a priority and may temporarily take the page down while we review it.
Disagreements
Sometimes readers disagree with a judgement call rather than a fact. We still read these messages carefully. Where reasonable views differ, we may add a sentence acknowledging that, rather than choosing one side.
How we work
Every article goes through the same four steps
Start with a real question
Topics come from the worries people actually have while they recover.
Check public guidance
Where health services publish advice, that is where we begin.
Write it plainly
Short paragraphs, no jargon left unexplained, no invented numbers.
Point to proper care
Each piece reminds you when it is time to talk to a professional.
Questions? Write to us.
A short note is enough.